1. About these terms

These terms apply to every order placed on recsmedix.com and to your use of the website. Please read them before you order.

The website is operated by Recs-Medix Natural Concepts, trading as Recs-Medix Natural Solutions (“Recs-Medix”, “we”, “us”), 102 Obafemi Awolowo Way, inside NNPC Filling Station, Allen, Ikeja 100271, Lagos, Nigeria.

These terms work together with our Shipping and Delivery page, Returns and Refunds Policy, Privacy Policy and Website Disclaimer. Where those pages give more detail, that detail forms part of these terms.

Orders are made in English. We may update these terms from time to time; the version in force on the date of your order applies to that order, and the date at the top of this page shows the latest update.

2. Who can order

• You must be 18 or over to create an account or place an order.
• Orders are for personal use. For bulk or trade orders, contact us first by phone on +234 903 962 8264 or by email at support@recsmedix.com.
• Keep your account login private, whether you sign in with Google or with an email and password. Tell us straight away if you think someone else has used your account.

3. Products and product information

• We sell food supplements, herbal products, teas and personal care products from the brands we distribute. Our supplements are sold as food supplements, not medicines.
• Product photos, descriptions and label details help you choose. Packaging can change between batches, so follow the label and leaflet on the product you receive.
• Product information is general and is not medical advice. Read our Website Disclaimer before use, and speak to a doctor, pharmacist or other qualified health professional first if you are pregnant, breastfeeding or trying to conceive, have a medical condition, take medicines or are due for surgery.
• Pages organised by health topic help you browse and do not mean a product treats, cures or prevents a condition.
• Brand names, logos and trademarks belong to their owners and are used only to identify the products we sell.
• If an item you ordered is out of stock, we tell you and refund that item in full.

4. Prices and currency

• Prices on recsmedix.com are set in US dollars. Prices shown in other currencies are a guide, converted at our current rate.
• Card payments are charged in US dollars. Your bank or card issuer may apply its own conversion rate or fees.
• Bank transfer is accepted in US dollars or Nigerian naira. Payment on Delivery is paid in naira.
• Shipping is calculated automatically at checkout from your delivery address and parcel weight. The total, including shipping, is shown before you pay.
• The price shown when you place your order is the price you pay for that order. If a price on the website is clearly wrong, we contact you before dispatch: you can then pay the correct price or cancel for a full refund.

5. Placing an order

• Add products to your basket, enter your delivery details, choose a payment method and place your order at checkout.
• The automatic email you receive after checkout confirms we have received your order. The contract between you and us is made when we confirm your payment and accept your order.
• For Payment on Delivery orders, the contract is made when we confirm the order with you by phone or WhatsApp.
• Bank transfer orders are held for 5 days while we wait for payment. If payment has not arrived by then, the order is cancelled.
• Check your address, phone number and email before you order. DHL and our couriers use your phone number to arrange delivery and customs clearance.
• We may decline or cancel an order, and refund any payment in full, if an item is out of stock, DHL or our couriers cannot deliver to the address, payment is not received, or we suspect fraud or misuse.

6. Payment

• Pay by secure online card payment through our licensed payment partners, or by bank transfer. International bank transfer is accepted.
• Payment on Delivery (Nigeria only, every day including weekends): pay at the door by cash, bank transfer or card (POS). Outside Lagos and Abuja, a deposit is needed before dispatch, and we agree the amount with you on WhatsApp.
• Orders are dispatched once payment is confirmed, or, for Payment on Delivery outside Lagos and Abuja, once the deposit is confirmed.

7. Delivery

• Worldwide, DHL Express: typically 3–5 business days after dispatch. We ship wherever DHL Express delivers.
• Lagos and Abuja: same-day delivery.
• Rest of Nigeria: 1–3 business days. DHL home delivery with tracking usually arrives within 48 hours; other couriers usually take 2–3 days, depending on location.
• Payment on Delivery: Lagos and Abuja 24–48 hours; rest of Nigeria usually 7–10 days.
• Dispatch: within 12 hours of confirmed payment, Monday to Friday. Orders confirmed before 3:00 pm WAT (14:00 GMT) are usually dispatched the same day.
• Import duties: import duties or taxes are paid by the recipient to DHL. DHL contacts you if payment is due.
• Problems: report damaged items and parcels shown as delivered but not received within 48 hours of delivery. Reshipping is at your cost if the address is incorrect, delivery attempts fail or duties are left unpaid.
• Motor park delivery (Nigeria, at your request only): outside Lagos and Abuja, we can find a driver for you and connect you with them on WhatsApp. Our part ends when you and the driver have exchanged contact details and the parcel has been handed to the driver; from then on, the parcel travels at your risk and under your own arrangement with the driver.
• If your order has not arrived within 30 days of being accepted, contact us so we can trace it with the carrier. Your legal rights for late or undelivered orders are not affected.

Full details are on our Shipping and Delivery page.

8. Risk and ownership

• Your order is our responsibility until it is delivered to you or to someone you name to receive it.
• For motor park delivery you asked for, responsibility passes to you when the parcel is handed to the driver (see section 7).
• You own the products once we have received payment in full.

9. Cancellations, returns and refunds

Cancel before dispatch

Contact us before your order is dispatched and we cancel it and refund you in full, with no cancellation charge.

Change of mind after delivery

• Unopened, sealed items can be returned. Tell us within 14 days of delivery and send the item back within 14 days of telling us.
• You pay the return shipping. We refund the product price, plus the delivery cost you paid if you are a UK or EU customer.
• To cancel or start a return, email support@recsmedix.com with “Cancel my order” or “Return request” and your order number, message us on WhatsApp at +234 903 962 8264, or use our Contact page form. A clear statement that you want to cancel is enough.

Damaged, defective or incorrect items

• Report it within 48 hours of delivery, with photos. We send a replacement or give a full refund, including delivery, at no cost to you.
• If we need the item back, we tell you how and cover the cost. If a replacement is out of stock, you receive a full refund.

Items that cannot be returned for change of mind

• Opened items or items with broken seals, for health and hygiene reasons.
• Items marked “Final Sale” or “Non-Returnable” on the product page.
• Items bought from other sellers, and requests made after the time limits above.

Your statutory rights, including your rights for faulty goods, are not affected.

Refunds

• Refunds go to the original payment method; Payment on Delivery orders are refunded by bank transfer.
• Refunds are processed within 5–7 business days of approval. For UK and EU customers, refunds are made within 14 days of us receiving the item back or proof of return.
• We reply to return requests within 1–2 business days and give you the return address once the return is approved.

Full details are in our Returns and Refunds Policy.

10. Using our website

• You may use recsmedix.com to browse and shop for yourself. Do not try to disrupt or break into the website, introduce harmful code, collect content in bulk by automated means, or use the website for anything unlawful or misleading.
• Website text, photos and design belong to Recs-Medix or to the brands and creators who own them. You are welcome to share links to our pages; please ask us in writing before copying or reusing our content.
• Links to other websites are provided for convenience; those websites have their own content and privacy practices, and a link does not mean we endorse them.
• How we use your personal data is explained in our Privacy Policy, and cookies in our Cookie Policy.

11. Reviews

• Reviews must be genuine and describe your own experience of a product you bought or used.
• Please leave out claims that a product treats, cures or prevents a disease, personal medical details, offensive content and other people’s personal information.
• We may remove reviews that break these rules.

12. Our responsibility to you

• We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
• Products are sold for personal use, so we are not responsible for business losses. To the extent the law allows, we are also not responsible for harm caused by using a product contrary to its label or to professional advice, or by relying on general website information instead of advice from a qualified health professional.
• If delivery is delayed by events outside our reasonable control, such as severe weather, strikes, carrier or customs delays or public emergencies, we keep you updated and work to limit the delay. You can contact us to cancel any items not yet dispatched for a full refund.

13. Complaints, governing law and disputes

• If something goes wrong, contact us first: email support@recsmedix.com or message us on WhatsApp at +234 903 962 8264 with your order number. We reply within 24 hours (WAT, GMT+1).
• These terms and every order are governed by the laws of the Federal Republic of Nigeria.
• If you live outside Nigeria, you keep the protection of the mandatory consumer laws of the country where you live, and nothing in these terms takes that protection away.
• You can bring a claim in the courts of Nigeria or, where the law of the country where you live allows, in the courts of that country.
• If any part of these terms is found to be unenforceable, the rest still applies. If we do not enforce a term straight away, we can still enforce it later.

14. Contact us

• Questions about these terms or general enquiries: email support@recsmedix.com or message us on WhatsApp at +234 903 962 8264.
• Orders, delivery, returns and complaints: message us on WhatsApp at +234 903 962 8264 or email support@recsmedix.com.
• We reply within 24 hours (WAT, GMT+1). You can also use our Contact page.
• Postal address for legal notices: Recs-Medix Natural Concepts, 102 Obafemi Awolowo Way, inside NNPC Filling Station, Allen, Ikeja 100271, Lagos, Nigeria.

Related pages: Shipping and Delivery • Returns and Refunds Policy • Privacy Policy • Cookie Policy • Website Disclaimer • FAQ • About us • Contact us