Frequently Asked Questions About Ordering from Recs-Medix

Recs-Medix Natural Solutions is an authorised distributor of more than 60 brands, most since 2017. We sell vitamins, minerals, herbal supplements and wellness products online and ship worldwide by DHL Express from Nigeria.

Worldwide. We ship wherever DHL Express delivers, including the USA, UK, Canada, the EU, Australia and the Middle East. In Nigeria we deliver nationwide.

More than 60 brands. Browse the full list on our Brands page or start from the shop.

No. Order online, pay securely and receive delivery at home or office. Visits to our Ikeja and Wuse stores are optional: order online or book an appointment on WhatsApp first. Store pickup is available at Wuse. Addresses and opening hours are on the Contact page.

Add your products to the cart, check out on your phone, tablet or computer and pay by card or bank transfer. We dispatch within 12 hours of confirmed payment, Monday to Friday. Orders confirmed before 3:00 pm WAT (14:00 GMT) are usually dispatched the same day.

Secure online card payment through our licensed payment partners, or bank transfer. International bank transfer is accepted. In Nigeria you can also choose Payment on Delivery, paid at the door by cash, bank transfer or card (POS). Outside Lagos and Abuja, Payment on Delivery needs a deposit before dispatch, agreed with you on WhatsApp.

Prices are set in US dollars and other currencies are a guide. Card payments are charged in US dollars, and your bank may add conversion fees. Bank transfer is accepted in US dollars or Nigerian naira. Payment on Delivery is paid in naira.

Bank transfer orders are held for 5 days while we wait for payment. After that the order is cancelled and you are welcome to place it again. If you have already paid, email support@recsmedix.com with your proof of payment and your order number.

Yes, before dispatch. Email support@recsmedix.com or message us on WhatsApp with your order number and the words “Cancel my order”. You receive a full refund with no cancellation charge. After dispatch, see the returns answers below.

Yes. An automatic email confirms we have received your order. Your order is confirmed when payment is confirmed and we accept it. For Payment on Delivery, we confirm your order by phone or WhatsApp.

Card payments are processed on secure pages of our licensed payment partners. You can also pay by bank transfer, and in Nigeria by Payment on Delivery.

Yes. DHL Express delivers worldwide, typically in 3–5 business days after dispatch, and every DHL parcel comes with a tracking number. See the full table on our Shipping and Delivery page.

Lagos and Abuja: same-day delivery. Rest of Nigeria: 1–3 business days. DHL home delivery with tracking is usually within 48 hours, and other couriers usually take 2–3 days depending on location. Payment on Delivery takes 24–48 hours in Lagos and Abuja and usually 7–10 days in the rest of Nigeria. Outside Lagos and Abuja, motor park delivery is available on request, usually in 24–48 hours where possible. We connect you with the driver on WhatsApp, and once the parcel is with the driver it is at your risk.

Shipping is calculated automatically at checkout from your address and parcel weight, and shown before you pay.

Every DHL parcel comes with a tracking number. Contact us with your order number and we can send you the tracking details.

Any import duties or taxes your country charges are paid by the recipient to DHL. DHL contacts you if payment is due.

Report it within 48 hours of delivery at support@recsmedix.com, with photos for damaged items. We arrange a replacement or a full refund including delivery. The Returns and Refunds page has the details.

A parcel returned because of an incorrect address, failed delivery attempts or unpaid duties can be reshipped, at the customer’s cost.

You can return unopened, sealed items. Tell us within 14 days of delivery and send the item back within 14 days of telling us. Return shipping is paid by the customer. Opened items and broken seals cannot be returned for change of mind, for health and hygiene reasons. Your statutory rights are unaffected. Read the full Returns and Refunds Policy.

Email support@recsmedix.com or message us on WhatsApp with your order number. We reply within 1–2 business days and give you the return address once the return is approved.

Refunds are processed within 5–7 business days of approval and go to your original payment method. Payment on Delivery orders are refunded by bank transfer. UK and EU customers are refunded within 14 days of us receiving the item back or proof of return, and the refund includes the delivery cost you paid.

Report it within 48 hours of delivery with photos. We send a replacement or give a full refund including delivery, at no cost to you. If we need the item back, we tell you how to send it and cover the cost.

Our products are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. In the United Kingdom and the European Union, food supplements are regulated as food and are not authorised as medicines. Our full statement is on the Website Disclaimer page.

Look for the NAFDAC number on the product page and on the product label, then check it on the NAFDAC website. For any product, contact us and we can check the available product information for you.

Recs-Medix is an authorised distributor, and products are sourced from verified manufacturers, authorised distributors or official brand representatives. When your order arrives, check the batch number, expiry date and seal. If anything looks inconsistent, contact us before opening or using the product. Some brands offer batch checks on their official website. For help, email support@recsmedix.com with your order number and product name.

Speak to a doctor, pharmacist or other qualified health professional before use if you are pregnant, breastfeeding or trying to conceive, have a medical condition, take prescription or over-the-counter medicines (for example blood-thinning, diabetes, blood-pressure, thyroid or heart medicines), are due for surgery or have known allergies. Do not exceed the dose on the label. Drug-tested athletes should check the ingredients. Stop use and seek medical help after a reaction.

Supplements are not for children unless the product page or label gives a use for children. Keep all supplements out of reach of young children.

Read each label for overlapping ingredients and dose limits. Speak to a doctor or pharmacist before combining products, especially if you take medicines.

Check the ingredients on the product page and the label, including the capsule shell.

Results vary by person, consistency of use and lifestyle. Follow the directions on the label. Supplements do not replace a varied diet.

Browse by category or brand in the shop, or use the Health Conditions pages. Pages organised by health topic help you browse and do not mean a product treats, cures or prevents a condition.

Store them as the label directs, usually in a cool, dry place away from direct sunlight, with the lid closed. Keep out of reach of young children.

Email support@recsmedix.com or message us on WhatsApp: +234 903 962 8264 for orders, delivery, returns, complaints and general enquiries. We reply within 24 hours (WAT, GMT+1). More ways to reach us are on the Contact page.