Shop with confidence at recsmedix.com. You can return unopened, sealed items within 14 days of delivery, and if your order arrives damaged, defective or incorrect, we replace it or refund you. Refunds go back to your original payment method, and Payment on Delivery orders are refunded by bank transfer. This refund and returns policy applies to orders delivered in Nigeria and worldwide.
Returns at a Glance
| Situation | Time limit | What happens |
|---|---|---|
| Change of mind (unopened, sealed items) | Tell us within 14 days of delivery | Return at your cost; refund of the product price. UK and EU customers also get the delivery cost refunded. |
| Damaged, defective or incorrect | Report within 48 hours of delivery, with photos | Replacement or full refund, including delivery, at no cost to you |
| Refund processing | Within 5–7 business days of approval | Back to your original payment method |
| Payment on Delivery orders | Within 5–7 business days of approval | Refunded by bank transfer |
| Our reply | Within 1–2 business days | Next steps and, if needed, the return address |
Returning Unopened Items Within 14 Days
Changed your mind? You can return an item if all of the following apply:
- It is unopened and unused, with its seal intact and in its original packaging.
- You tell us within 14 days of the day you receive your order.
- You send it back within 14 days of telling us.
- You bought it from recsmedix.com or directly from Recs-Medix.
Return shipping for a change-of-mind return is paid by you. Use a tracked service and keep your proof of postage until your refund arrives.
Your refund covers the price of the product. For customers in the UK and the European Union, we also refund the delivery cost you paid for the order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you ordered:
- Take clear photos of the product and the outer packaging when it arrives.
- Contact us within 48 hours of delivery, on WhatsApp or at support@recsmedix.com, with your order number and the photos.
- Once we confirm the problem, we arrange a replacement or a full refund, including delivery, at no cost to you. If we need the item back, we tell you how to send it and cover the return cost.
If a replacement is out of stock, we refund you in full instead.
Items That Cannot Be Returned
The following items cannot be returned for a change of mind:
- Opened items or items with a broken seal. Supplements and personal-care products are sealed for health and hygiene reasons.
- Items marked “Final Sale” or “Non-Returnable” on the product page at the time of purchase.
- Items bought from other sellers, rather than from recsmedix.com or directly from Recs-Medix.
- Requests made after the time limits above.
This does not affect your rights if an item is faulty, damaged or incorrect. Your statutory rights under the consumer law of your country also apply.
How to Start a Return
- Contact us within the time limit on WhatsApp (+234 903 962 8264) or at support@recsmedix.com. Include your order number, the reason for your return and, for damaged or incorrect items, your photos.
- Wait for our reply. We respond within 1–2 business days with next steps and, where needed, the return address.
- Send the item back using a tracked service, and keep your proof of postage.
- Receive your refund. Once we receive and check the item, we email you to confirm your refund.
Please wait for our approval before sending an item back, so we can give you the correct return address.
Refunds
- How you are refunded: to your original payment method. Payment on Delivery orders are refunded by bank transfer to the account you give us.
- When: we process approved refunds within 5–7 business days. Your bank may take a few extra days to show the money in your account.
- UK and EU customers: your refund is made within 14 days of us receiving the item back, or your proof that you sent it, whichever comes first.
- What is refunded: for damaged, defective or incorrect items, the product price and delivery costs. For change-of-mind returns, the product price, plus the delivery cost you paid for customers in the UK and the European Union.
Exchanges
We replace faulty, damaged or incorrectly sent items free of charge. Follow the steps in How to Start a Return above. If the replacement is out of stock, we refund you in full.
Refund and Returns FAQs
How long do I have to return an item?
You have 14 days from delivery to tell us you want to return an unopened, sealed item. If your order arrives damaged, defective or incorrect, report it within 48 hours of delivery with photos.
Can I return an opened supplement?
Only if it is faulty, damaged or incorrect. Supplements and personal-care products are sealed for health and hygiene reasons, so opened items or items with a broken seal cannot be returned for a change of mind.
Who pays for return shipping?
You pay return shipping for a change-of-mind return. For damaged, defective or incorrect items, we cover the cost.
How long does a refund take?
We process approved refunds within 5–7 business days, back to your original payment method. Your bank may take a few extra days to show the money in your account.
How are Payment on Delivery orders refunded?
By bank transfer to the account you give us.
Where do I send my return?
We send you the return address when we approve your return request. Please wait for our approval before sending anything back.
Need Help With a Return?
Our team is here to help. Please include your order number when you contact us.
- WhatsApp / phone: +234 903 962 8264
- Email: support@recsmedix.com
Helpful links: Shipping & Delivery · Contact Us · FAQ · About Recs-Medix
Last updated: 26 September 2026