Recs-Medix Natural Solutions

Privacy Policy

We use your details to take your order, deliver it to your door anywhere DHL Express delivers, and keep you updated along the way. This page explains what we collect, why we need it, who helps us deliver your order, and the choices you have.

Last updated: 8 October 2026

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Your privacy at a glance

1. Who we are

Recs-Medix Natural Concepts, trading as Recs-Medix Natural Solutions (“Recs-Medix”, “we”, “us”), is the data controller for the personal information we collect through recsmedix.com, our WhatsApp and phone lines, email and our stores. We are based in Nigeria and sell natural health supplements to customers around the world.

This policy applies to customers and visitors in every country we deliver to, including Nigeria, the United Kingdom, the European Union, the United States, Canada, Australia and the Middle East.

2. What we collect

Details you give us

• Contact and account details: name, email address, phone number and password (stored in scrambled, hashed form). If you sign in with Google, we receive the name, email address and profile picture Google shares with us.
• Order details: billing and delivery address, products ordered, order value, the currency you chose, delivery method and delivery notes.
• Payment details: payment method, payment status and transaction reference. For bank transfers, we receive the sender’s name and payment reference from the bank.
• Messages: what you send us by email, WhatsApp, phone or our contact form, including questions about products.
• Returns and complaints: the details and photos you send us, for example of a damaged item.

Details collected when you use our website

• Device and usage: IP address, browser and device type, approximate location (country or city), pages and products viewed, searches on our site, the website that referred you and time spent on the site.
• Order source: the website, link or campaign that led to an order.
• Unfinished checkouts: if you enter your email address at checkout but do not finish, we keep your basket so we can send you a reminder (see Emails and reminders).
• Cookies: see Cookies.

Details we receive from others

• Google: your name, email address and profile picture when you choose Sign in with Google.
• Payment partners and banks: confirmation that a payment succeeded, failed or was refunded.
• DHL Express and couriers: tracking and delivery updates.

You can browse and shop without creating an account. To deliver an order, we need your name, delivery address, phone number and email address; couriers use the phone number to reach you and, for international parcels, to arrange customs clearance.

3. Health-related information

Some products you buy, and some questions you ask us, can say something about your health. We treat this information as confidential.

• We use it only to answer your questions, process your order and handle returns.
• You never need to send medical records, prescriptions or test results to shop with us. If you choose to share health details when asking for product advice on WhatsApp or by email, we use them only to answer you, and you can ask us to delete them at any time.
• We never sell this information.

Our team gives product information, not medical advice. For diagnosis or treatment, speak to your doctor or pharmacist.

4. How we use your information

Data protection law in Nigeria (the Nigeria Data Protection Act 2023), the UK and the EU requires a lawful basis for each use. These are ours:

Where we rely on legitimate interests, we have weighed our needs against your rights, and you can object at any time.

5. Who we share it with

We never sell or rent your personal information. We share it only with the services that run our shop and deliver your order, and each receives only what it needs:

• Payment partners and banks: licensed payment processors handle card payments, and banks process transfers. They use your details to take the payment, prevent fraud and meet their own legal duties.
• DHL Express: your name, delivery address, phone number and email, with a description and the value of the items in your parcel for customs. DHL uses these to deliver and clear your parcel and to send you tracking updates.
• Delivery within Nigeria: for same-day delivery in Lagos and Abuja, Payment on Delivery and other Nigerian deliveries, our delivery team or the courier carrying your order receives your name, address and phone number.
• Google: Google Analytics (only when you allow statistics cookies) and Sign in with Google (only when you choose it).
• WhatsApp: when you message us on WhatsApp, your chat is carried by WhatsApp (Meta) under its own privacy policy.
• Website, hosting and email services: the companies that host our website and send our order emails, working on our instructions.
• Advisers and authorities: our accountants and lawyers, and regulators, courts or law-enforcement bodies when the law requires it.

If our business is ever sold or reorganised, your information may pass to the new owner, who must protect it in line with this policy.

6. Cookies

Essential cookies keep your basket, checkout, chosen currency and login working. Our cookie banner lets you accept or refuse statistics and marketing cookies, and Google’s tags adjust to your choice through Google Consent Mode.

To change your choice, use the “Manage consent” tab at the bottom of any page or visit our Cookie Policy, which lists every cookie in use. You can also block or delete cookies in your browser; blocking essential cookies stops the basket and checkout from working.

7. International transfers

We are based in Nigeria, and the services we use operate in several countries. When you order from outside Nigeria, your details travel to us and to the providers listed above so we can complete your order. We send only what each task needs and use the transfer routes allowed by the law that protects you:

• UK and EU customers: transfers needed to complete the order you asked for, and the data protection terms and standard contractual clauses that our main technology providers, such as Google, include in their contracts.
• Nigerian customers: transfers out of Nigeria needed to fulfil your order or made with your consent, as the Nigeria Data Protection Act 2023 allows.

Contact us for more detail on the safeguards that apply to your data.

8. How long we keep it

• Orders, invoices and payment records: up to 7 years, to meet tax and accounting law.
• Your account: until you close it or ask us to delete it.
• Support messages, returns and complaints: up to 2 years after we last hear from you, unless they form part of an order record.
• Unfinished checkout baskets: up to 90 days.
• Newsletter consent: until you unsubscribe.
• Google Analytics data: up to 14 months.
• Cookie choices: up to 1 year.

When we no longer need information, we delete it or make it anonymous.

9. How we protect it

• Every page of recsmedix.com uses an encrypted connection (HTTPS).
• Card payments are taken on our payment partners’ secure pages, and full card numbers are never stored by Recs-Medix.
• Passwords are stored in hashed form, so no one at Recs-Medix can read them.
• Staff can access only the information their role needs, and they keep it confidential.
• If a data breach puts your information at risk, we act at once to contain it, report it to the Nigeria Data Protection Commission within 72 hours where the law requires, notify other regulators as their laws require, and tell you without undue delay if your rights are at high risk.

Keep your password private and sign out on shared devices to help protect your account.

10. Your rights

Depending on where you live, you have the right to:

• Access a copy of the personal information we hold about you.
• Correct information that is wrong or incomplete. You can also update your details in My Account.
• Delete your information, apart from records the law requires us to keep.
• Restrict or object to how we use your information, including objecting to marketing at any time.
• Receive your information in a portable format, or have it sent to another company.
• Withdraw consent at any time, without affecting what we did before you withdrew it.
• Ask for a human review of any decision made about you by automated means alone. We do not make such decisions.

How to use your rights: email support@recsmedix.com with “Privacy request” in the subject, or message us on WhatsApp. We may ask you to confirm your identity. We reply within 30 days; if a request is complex, we may need up to two more months and will tell you why within the first 30 days. Requests are free unless they are clearly unfounded or excessive.

11. Complaints

If you are unhappy with how we have handled your information, tell us first so we can put it right:

1. Email support@recsmedix.com with “Data protection complaint” in the subject, or use the form on our Contact page.
2. We acknowledge your complaint within 30 days and investigate it without undue delay.
3. We tell you the outcome and what we have done about it.

You can also complain to a data protection authority:

• Nigeria: Nigeria Data Protection Commission (NDPC)
• United Kingdom: Information Commissioner’s Office (ICO)
• European Union and EEA: the data protection authority in your country
• Elsewhere: the data protection or consumer authority where you live.

12. Age limit

You must be 18 or over to create an account or place an order. Parents and carers can buy products for their children, but we do not knowingly collect personal information from anyone under 18. If you think a child has given us their details, contact us and we will delete them.

13. Emails and reminders

• Order and service messages: confirmations, tracking updates and return updates are part of your order, so we send them whether or not you receive marketing.
• Unfinished checkout reminders: if you enter your email address at checkout and do not complete the order, we may send a few reminder emails with a link back to your basket. Every reminder has an unsubscribe link.
• Review requests: about 10 days after your order is completed, we send one email inviting you to review the products you bought. This is based on our legitimate interest in sharing genuine customer feedback. To stop review requests, email support@recsmedix.com.
• Newsletters and offers: sent only if you sign up. Unsubscribe with the link in any email, or tell us.

14. Governing law and changes

This policy is governed by the laws of the Federal Republic of Nigeria. If you live in the UK, the EU or another country with its own data protection law, you keep every right that law gives you.

We update this policy when our services or the law change, and the date at the top shows the latest version. If a change significantly affects how we use your information, we will tell you by email or with a notice on the site before it applies.

Still have a question about your data?

Our team replies within 24 hours (WAT, GMT+1). For formal privacy requests and complaints, see Your rights and Complaints.

Shop with confidence

• Authorised distributor of more than 60 brands, most since 2017
• Rated 4.8 on Google from 298 reviews
• Secure online card payment or bank transfer
• DHL Express delivery worldwide, typically 3–5 business days after dispatch
• 14-day returns on unopened items

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